Policy to protect personal information

NOMON Co., Ltd. is deeply aware that our customers' personal information is important information that constitutes their privacy as we carry out the sale of nutraceutical products and perform other related business operations. In handling personal information used in our business, we respect our customers and endeavor to live up to their expectations and faith in us by complying with all existing laws related to personal information and internal regulations stipulated by our Company to protect their personal information, as well as by establishing an organizational framework to safeguard their personal information in an appropriate manner.

Acquisition, Use, and Provision of Personal Information

Our Company will specify the purposes for which personal information is used within the scope of our business activities, and we will acquire, use, and provide personal information in a fair and appropriate manner to the extent necessary to achieve these purposes. We will also adopt the necessary precautions to ensure that the personal information we have acquired will not be used for any other purposes.

Compliance with Existing Laws and Regulations

Our Company will comply with all existing laws and regulations, guidelines stipulated by the government, as well as all other standards and social norms related to personal information, and strive to safeguard all personal information in an appropriate manner.

Appropriate Management of Personal Information

Our Company is fully aware of the risks of the unauthorized access, loss, destruction, tampering, leakage, etc., of personal information handled by us. In addition to adopting reasonable safety precautions, we will take the appropriate corrective action should any issue arise.

Response to Enquiries

Our Company will respond appropriately to all enquiries from the individual in question regarding the disclosure, correction, or suspension of use of their personal information handled by us, or any complaints related to this information.

Continuous Improvement

Our Company strives to continuously improve our personal information protection management system by establishing management regulations and a management framework for the protection of personal information, ensuring that all our employees are thoroughly familiar with the system, and conducting periodic reviews of the system.

Enacted on April 26th, 2019
Revised on March 25th, 2021
Revised on December 15th, 2021

NOMON Co., Ltd.
Kei Yamana, Representative Director & CEO

<Contact information for enquiries regarding the protection of personal information>
Personal Information Enquiry Help Desk
Attn: Personal Information Protection Manager
Phone: 03-6822-9570

Personal Information Handled by our Company

Our Company is committed to the appropriate protection of all personal information based on our "Personal Information Protection Policy." The following information applies to personal information obtained or retained by our Company for use in our business operations.


Name of business operator handling personal information

NOMON Co., Ltd.


Name or title, affiliation, and contact information of the Personal Information Protection Manager (or agent thereof)

Personal Information Protection Manager: Information Security Manager
Email: info@nomon.jp
Phone: 03-6822-9570


Purposes of use of personal information and provision to third parties

  • 1

    The purposes of use of the personal information handled by our Company in the course of our business activities are as follows.

① Retained personal data

*Note: Our Company may collect information on the activity history of customers through cookies and IP addresses. Customers may decline the use of cookies, etc., on our website by disabling cookies in their browser settings. However, please note that you may experience some issues when checking the usage status of various services if you have disabled the use of cookies.
Our Company also uses Google Analytics, an access analysis tool provided by Google. Google Analytics uses cookies to collect traffic data. The traffic data collected is anonymous and cannot be used to identify specific individuals. You can decline to have your data collected by disabling cookies, which you can do in your browser settings.

② Personal information besides those outlined in ①

  • 2

    Except in the following cases, our Company will not provide any personal information in our possession to any third party without the prior consent of the individual in question.
  • If required by the Personal Information Protection Act or other existing laws, regulations, or guidelines
  • If we receive a legally binding disclosure request from a public body, such as the courts or the police
  • If the individual in question has given their consent
  • If our business operations have been taken over, either wholly or in part, due to a business transfer, merger, or other similar events
  • If doing so is deemed necessary to protect the rights, property, or services of our Company or a third party due to a customer's violation of laws, regulations, or our Terms of Use in relation to the use of our Company's or our partner's services, and it is difficult to obtain the consent of the individual in question
  • If doing so is necessary to protect the life, body, or property of the individual in question, our Company, a client, or a third party, and it is difficult to obtain the consent of the individual in question
  • In all other cases permitted under the provisions of the Personal Information Protection Act


Regarding the entrustment of the handling of personal information

Personal information obtained may be entrusted to external parties for purposes such as inquiries, product shipment, and aggregate management. When entrusting information, we will select business operators whose standards for protecting personal information meet the security measures established by our company, and will appropriately manage and supervise the business operators.


Joint use of personal information

Our Company may share the personal information of users with our business partners in the following situations.

  • For a business-related reason, such as to provide special services to users. In this case, we will request the user's consent before providing the information and will not provide it without their consent.
  • For purposes such as the preparation of statistical materials, market research, or data analysis. In this case, we will only provide information that has been processed such that it cannot be used to identify specific individuals.


Management of personal information

Our Company will maintain accurate and up-to-date personal information of users to the extent necessary to achieve our purposes of use, and we will make every effort to delete the personal information in question when it is no longer necessary.


Contact information for enquiries related to personal information

Please contact our [Help Desk] below if you have any complaints, requests, or enquiries regarding the handling of personal information, including the personal data in our possession.


Name of authorized personal information protection organization to which you belong and contact information for the resolution of complaints

Not applicable


Procedures for requesting disclosure, etc.

Our Company will promptly respond to all requests for the disclosure, etc., (i.e., the notification of purposes of use, disclosure, correction/addition/deletion of details, suspension of use, deletion, or suspension of provision to third parties) of personal data in our possession from the individual in question. We will act on the request accordingly within a reasonable period of time and a reasonable scope after verifying that the individual from whom we have received the request is the individual in question or their proxy.


Method and contact information for requesting disclosure, etc.

Please contact our help desk below for any requests for the disclosure, etc., of personal data in our possession. Once you have contacted us, we will send you our Company's designated "Request Form for the Disclosure of Retained Personal Data" by post, fax, or email. Please fill out the form, enclose the required documents, and send it back to us. (Please note that the postage shall be borne by the requesting party.)
We will reply in writing after verifying your (or your proxy's) identity. Please note that we may be unable to respond to requests for disclosure, etc., that have not been made via this method.

[Enquiry Help Desk]